Returns

RETURNS POLICY

You have the right to return an item within 10 calendar days since the day of receiving your order,

for the following reasons:

1) The product is different from what you ordered

2) The product is in a size that does not fit you

3) The product is defective

4) You want to change for personal reasons

In case you want to return a product, please contact the e-shop responsible at info@kliocretaion.com or +30 2121040077, indicating your order number, the product or products you wish to change and the reason for changing them. Product changes will not be accepted unless you contact the above e-shop responsible department. Return shipping costs are charged to the customer. An exception is defective products or an error in ordering due to to Company's fault.

We only accept returns of products that haven’t been worn and have their labels still attached. Returned goods that seem worn or durty, folded inside out, fabrics with drawn-damaged threads, make-up stains and so on, won’t be accepted. You should take any necessary measures so as to ensure the returned goods arrive at an exceptional condition.

To avoid your own inconvenience, we recommend that you carefully check the status of the products and the intact packaging in order to identify any obvious defects when delivering your order. Should you find any defect, you must contact us on the same day or next working day.

RETURNS ADDRESS is the following

Klio Creations - returns

10 Kydathineon St

P.C 10558 , Plaka

Athens, GREECE


For health reasons our company does not accept returns on earrings. All products returned to our Company's warehouses are subject to detailed quality control.

In case you purchase a product on sale we cannot refund you the money, you can only replace the purchased goods with a different product(s).

Returns are also not acceptable for promotional goods (for example, BUY 1+GET 1 FREE, Get 2 in Half Price, etc.)

Purchases made with gift cards, coupons or sent as gifts may be changed with other products but can not be redeemed for cash.

Refunds take approximately 7 days to complete.

Changes of purchased products on sale or promotion, cannot be done after the expiration of this promotion-sales period .

Returned products are your responsibility until deliver them. Make sure they are packed properly and can not be damaged during transport. Return shipping costs are charged to the customer.